Terms and Conditions

Introduction Welcome to Balwafa website, the electronic platform owned by Nama Foods for Meals Provision LLC, a limited liability company registered in the commercial registry under number (1010751899) with its headquarters at 7018 King Abdulaziz Road, Al-Rabea District, Riyadh, Saudi Arabia. Your use of the website indicates your agreement and acceptance of these terms and conditions, which govern your relationship with the Wajbat website.

General Terms of Use

  1. Registration and Account:
    • You must be over 18 years of age to register an account.
    • You must provide accurate and complete information when registering and keep it updated.
    • You are responsible for maintaining the confidentiality of your account and password.
    • You are responsible for all activities that occur under your account.
  2. Usage Restrictions:
    • It is prohibited to use the website for illegal purposes.
    • It is prohibited to copy or redistribute any intellectual property protected content without express permission.
  3. Responsibilities
  4. User Responsibilities:
    1. The user bears full responsibility for providing accurate and up-to-date information when registering and ordering meals.
    2. The user is responsible for maintaining the confidentiality of account data and password.
    3. The user must immediately notify the company in case of suspicion of any unauthorized or security use of their account.
    • Company Responsibilities:
      1. The company is committed to providing ready meals according to the specifications displayed on the website.
      2. The company is responsible for protecting users' personal data in accordance with the published privacy policy.
      3. The company guarantees compliance with announced delivery times, with maximum accuracy and attention.

Payment and Cancellation Policy

  1. Payment
  • Payment is made through multiple methods to ensure user convenience, including:
  • Major credit cards (Visa, Mastercard).
  • Direct debit cards (such as Mada).
  • Electronic wallets.
  • Direct bank transfers to the company's account.
  • Cash on delivery for orders within a specific geographic range.
  1. Cancellation and Refund:
    • The customer has the right to cancel the order before the preparation stage.
    • The order cannot be cancelled or delivery refused after the preparation stage.
    • The customer has the right to refund the value of the meal if delivery is delayed for more than one hour from the expected time, or in case of packaging damage or incomplete meals upon arrival.

Dispute Resolution In case of a dispute that is not amicably resolved through customer service, the dispute shall be submitted to the judiciary in the Kingdom of Saudi Arabia for consideration in accordance with Saudi law. All disputes are subject to exclusive litigation in the competent courts within the Kingdom.

Changes to Terms and Conditions The company reserves the right to modify these terms and conditions at any time. Your continued use of the website after these amendments constitutes acceptance of the modified terms.